12/8/21 Generic errors

Incident Report for Greenbits

Resolved

This incident has been resolved.

Posted Dec 08, 2021 - 17:47 PST

Monitoring

We have identified and deployed an update to resolve the insistent error messages populating across Back Office. We’ll continue to monitor the situation and will provide additional updates as needed.

Posted Dec 08, 2021 - 17:16 PST

Update

The issue remains ongoing and we are continuing to work toward identifying a resolution.

We apologize for the inconvenience, and will provide further updates as they become available. Thank you very much for your patience.

Posted Dec 08, 2021 - 15:59 PST

Update

We are continuing to investigate the issue and are working on a resolution. We will provide additional updates as they become available.

Posted Dec 08, 2021 - 13:23 PST

Investigating

We have received reports of ‘something went wrong errors’ in the back office and delays in updating data at the register. We will monitor the error rates and provide updates

Posted Dec 08, 2021 - 12:05 PST

This incident affected: Back Office.