2/11/22 Reporting lag

Incident Report for Greenbits

Resolved

This incident has been resolved.

Posted Feb 11, 2022 - 15:21 PST

Monitoring

We have released a fix and are currently reprocessing some data. No data was lost. During this time you may begin to see sales data appearing in reports and we are expecting to be fully caught up in the next couple hours. We will continue to monitor for issues while the data gets reprocessed.

Posted Feb 11, 2022 - 13:07 PST

Identified

We have identified an issue causing reporting to be delayed in the back office. During this time you may notice that sales data is not available in reports such as the sales report. We are working to resolve the issue. Please continue to ring sales as usual and the reports will update after the issue is resolved. We will provide further updates as they become available.

Posted Feb 11, 2022 - 11:36 PST

This incident affected: Green Bits API and Green Bits Reporting Service.